[ RETURNS & EXCHANGES ]

Check it at the door.

You can open your order and inspect it before the courier leaves. Here is exactly how returns and exchanges work at KAF — four simple rules.

3 JD inspection fee — only if you
hand it back at the door
3 DAYS to exchange for another size
or a different piece
100% refunded when the
fault is ours

THE FOUR RULES

  1. 01

    Inspect before you pay

    The courier waits while you open and check your order. Happy with it? Pay as normal. Don't want it? Hand it back to the courier and you only pay the 3 JD inspection fee.

  2. 02

    Once accepted, it's yours

    After you accept and pay for your order, we don't refund for size, fit, colour or change of mind. That is what the inspection at the door is for.

  3. 03

    Exchanges are always welcome

    Need a size up, a size down, or a completely different piece? Message us within 3 days of delivery. Keep it unworn, unwashed, tags on. Door pickup is 2 JD.

  4. 04

    If we got it wrong, we pay

    A faulty piece, damage from our side, or the wrong item: we cover every cost and refund the full amount — or replace it, if you prefer.

72 H

Exchanges and refunds take up to 72 hours on our side. That covers receiving your piece back, checking it is eligible, and sending out your exchange or refund.

HOW AN EXCHANGE WORKS

  1. 01

    Send your order number on WhatsApp within 3 days and tell us what you want instead.

  2. 02

    A courier collects the piece from your door (2 JD).

  3. 03

    Once it reaches us and passes the check, your new size or piece goes out — all within 72 hours.

GOOD TO KNOW

Condition

Exchanged pieces must come back unworn and unwashed, with tags attached. Worn pieces are sent back to you.

Different price

Swapping for a piece at a different price? We settle the difference with you on WhatsApp before we send it.

Kids pieces

Kids Sets are final sale — inspect them at the door before you pay.

Refunds (our fault only)

Approved refunds go out within 72 hours of the piece reaching us, by CliQ or bank transfer.

Start an exchange — or just ask.

WHATSAPP US HELLO@WEAREKAF.COM