Questions.

Browse the collection at wearekaf.com, select your size and color, and add the item to your cart. At checkout, enter your delivery address and choose your payment method — cash on delivery (COD) or digital payment via Apple Pay or Google Pay. You will receive a confirmation via WhatsApp or email once your order is placed.

No. You can check out as a guest without creating an account. If you do create an account, you will be able to view your order history and track past deliveries.

You will receive an order confirmation via WhatsApp or email immediately after checkout. If you do not receive anything within 30 minutes, message us at +962 78 233 3434 and we will look into it.

Contact us as soon as possible via WhatsApp at +962 78 233 3434. If your order has not yet been dispatched, we can make changes or cancel it. Once it is out for delivery, changes are no longer possible.

Across Jordan through Spex — every governorate, next-day. We also ship internationally to most of the region and beyond, including Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman, Egypt, Palestine, Lebanon, Iraq, Europe, the UK, and North America.

Jordan — 2 JD flat, anywhere.
International — 10 JD flat, prepaid by card.

Orders placed before 6:00 PM are prepared the same day and delivered the next day between 9 AM and 10 PM. Orders placed after 6:00 PM are dispatched the following morning.

You will receive delivery updates directly via WhatsApp from Spex. You can also reschedule the delivery time or location through the same WhatsApp thread — changes are reflected live in the system.

Yes. You can postpone or reschedule up to 3 times via the Spex WhatsApp thread. After 3 reschedules without a valid reason, the order is voided and a refund is issued.

You have 3 days from the date of delivery to request a return or exchange. After 3 days, all sales are final.

Items must be returned unworn, with all original tags attached and the sealed poly sleeve completely intact. If an item shows signs of wear, washing, or damage, the return will not be accepted and the item will be sent back to you.

A 2 JOD fee applies to all returns and exchanges. This covers the Spex pickup from your address and is paid by the customer.

Message us on WhatsApp at +962 78 233 3434 or email hello@wearekaf.com within your 3-day window. Tell us your order number and what you'd like instead — we send Spex to collect from your door.

Approved refunds are processed within 24 hours of KAF receiving the item back in original condition. Refunds are issued via the same payment method used at checkout. COD orders are refunded via CliQ or bank transfer.

Card payments (Visa, Mastercard, American Express) processed securely by PayTabs, CliQ transfers, and cash on delivery (COD) within Jordan. International orders are prepaid by card only.

Select COD at checkout — available within Jordan only. When your order arrives, pay the Spex driver in cash or via CliQ. If you miss the delivery and reschedule, payment is still due on handover.

Yes. Card payments are processed by PayTabs over encrypted, PCI-compliant infrastructure. KAF does not store or have access to your card information.

Every product page has a size guide, set automatically to the piece you're viewing, with a cm/in toggle. Women's tops show real garment measurements, taken flat off the finished piece. Still unsure? Message us your height and weight on WhatsApp — we'll size you in a minute.

Yes. KAF is cut relaxed, and it fits true to size — take the size you normally wear and you get the drape the piece was made for. If you want more room than that, size up. That one is yours to call. Real measurements are in the size guide on every product page.

WhatsApp: +962 78 233 3434
Email: hello@wearekaf.com

We usually respond within a few hours. For order-related issues, WhatsApp is fastest.

We are available Sunday through Thursday, 10 AM to 8 PM (Amman time). For urgent delivery issues, message us on WhatsApp — we monitor it outside those hours when possible.